Refund Policy

Last Updated: January 15, 2025

Our Commitment: At AI Learning Studio, we are committed to providing high-quality educational content and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted.

1. Refund Eligibility Period

We offer a 14-day money-back guarantee for all course purchases. You may request a full refund within 14 calendar days from the date of purchase if you are not satisfied with the course content or experience.

The refund eligibility period begins on the date your payment is successfully processed and you receive access to the course materials. This 14-day period is calculated from the purchase date, regardless of when you first access the course.

2. Conditions for Refund Eligibility

To qualify for a refund, the following conditions must be met:

Important: Courses purchased at a discounted rate during promotional periods are subject to the same refund policy but may have additional restrictions as specified in the promotion terms.

3. Non-Refundable Circumstances

Refunds will NOT be granted in the following situations:

4. Bundle and Multiple Course Purchases

4.1 Course Bundles

If you purchased a bundle containing multiple courses:

4.2 Multiple Individual Purchases

If you purchased multiple courses separately, each course is evaluated independently for refund eligibility based on its individual purchase date and usage.

5. How to Request a Refund

  1. Submit a Request: Email us at [email protected] with your order number, registered email address, and the reason for your refund request
  2. Provide Information: Include your full name, order/transaction number, purchase date, and course name(s)
  3. Explain Your Reason: Briefly describe why you are requesting a refund. This helps us improve our services
  4. Wait for Review: Our team will review your request within 3-5 business days
  5. Receive Notification: You will receive an email confirming whether your refund has been approved or denied
  6. Refund Processing: If approved, the refund will be processed to your original payment method within 7-10 business days

6. Refund Processing Time

Once your refund request has been approved:

Please note that we have no control over the speed at which your financial institution processes the refund to your account. If you do not receive your refund within the expected timeframe, please check with your financial institution before contacting us.

7. Partial Refunds

In certain exceptional circumstances, we may offer partial refunds at our sole discretion. Examples include:

Partial refunds are not guaranteed and are granted only in exceptional situations after thorough review by our team.

8. Course Access After Refund

Upon approval of your refund request:

9. Refund Abuse Policy

We monitor refund requests to prevent abuse of our refund policy. If we detect patterns of abuse, including but not limited to:

We reserve the right to:

10. Technical Issues and Support

Before requesting a refund due to technical issues, please:

We are committed to resolving technical problems and will work with you to ensure you can access your purchased courses. Refunds for technical issues will only be considered if we are unable to resolve the problem within a reasonable timeframe.

11. Disputes and Chargebacks

Important Notice: If you initiate a chargeback or payment dispute through your financial institution without first contacting us, we will treat it as a violation of these terms. This may result in:

Please contact us first to resolve any issues before initiating a chargeback. We are committed to working with you to find a fair resolution.

12. Gift Purchases

For courses purchased as gifts:

13. Promotional and Discounted Purchases

Courses purchased at promotional or discounted rates are subject to this refund policy. However:

14. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Your purchase and use of our courses after changes are posted constitutes your acceptance of the modified Refund Policy. We encourage you to review this policy periodically.

15. Questions and Exceptions

If you have questions about this Refund Policy or believe your situation warrants special consideration, please contact us. While we cannot guarantee exceptions, we evaluate each case individually and may make accommodations in extraordinary circumstances.

16. Contact Information for Refund Requests

To request a refund or ask questions about our refund policy, please contact:

AI Learning Studio - Refund Department
Email: [email protected]
Alternative Email: [email protected]
Phone: +1 623 320 0129
Address: 733 Billy Plain, South Marianne, AZ 48114, United States
Registration Number: 10074728

Response Time: We aim to respond to all refund requests within 3-5 business days. Complex cases may require additional review time.

17. Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights beyond those described in this policy. If any provision of this policy conflicts with applicable laws, the laws will prevail.

18. Satisfaction Guarantee

Our Promise: We are confident in the quality of our courses and committed to your learning success. Our 14-day money-back guarantee ensures that you can explore our courses risk-free. If you're not satisfied, we make the refund process straightforward and transparent.

Your satisfaction is our priority, and we continuously work to improve our courses based on student feedback. We appreciate your trust in AI Learning Studio for your educational journey.

Thank you for choosing AI Learning Studio. We are dedicated to providing valuable educational experiences and fair, transparent policies for all our students.